AI Chatbot · New Zealand
AI Customer Assistant for
NZ Small Businesses
Stop losing leads to slow responses. Our AI-powered chat assistants respond instantly to every website enquiry — 24 hours a day, 7 days a week — capturing details, answering questions, and booking appointments automatically.
The first to respond wins the client
Research shows businesses that respond within 5 minutes are 9x more likely to convert a lead than those who respond after an hour. Most NZ businesses respond the next business day — or not at all.
More likely to convert when responding in under 5 minutes
Average response time for NZ small businesses to web enquiries
Coverage your AI assistant provides — including weekends and public holidays
Built for NZ service businesses
Whether you are a solo operator or a growing team, an AI assistant gives you the responsiveness of a full-time receptionist — at a fraction of the cost.
Real Estate & Property Agents
Capture and qualify property enquiries around the clock. The AI books viewings, answers listing questions, and follows up — so you never lose a lead to a slow response.
Mortgage Brokers & Advisors
Qualify prospects automatically. Collect borrowing details, employment status, and timeframe before the first human conversation — so every call is warm and pre-qualified.
Clinics & Health Providers
Handle appointment requests, FAQs, and after-hours enquiries without extra admin staff. Patients get instant answers; your team focuses on care.
Trades & Service Businesses
Plumbers, electricians, and builders — capture job requests after hours, collect location and job details, and book a callback automatically.
Consultants & Professional Services
Respond to inbound enquiries instantly, qualify the brief, and book discovery calls into your calendar — without lifting a finger.
Retail & E-commerce
Answer product questions, handle order status enquiries, and capture customer feedback automatically across your site.
How it works
Discovery Call
We learn your business, your common questions, and your booking process.
Build & Train
We build the AI assistant in your brand voice, connected to your systems.
Launch & Tune
We deploy it on your site and fine-tune based on real conversations for 30 days.
In Detail
What you actually get
An AI assistant is only useful if it knows your business, stays within the rules you set, and hands over cleanly to a person. We build assistants trained on your own content, wired into your CRM or booking tools, and tested against the questions your customers actually ask.
The goal is practical: capture leads you currently miss, answer routine questions instantly, and give your team the context they need when they step in.
Knowledge and conversation design
- ✓Content audit of your website, FAQs, price lists and policies
- ✓Conversation flows for enquiries, quotes, bookings and support
- ✓Tone of voice matched to your brand
- ✓Defined boundaries on what the assistant will and will not answer
Integrations
- ✓Leads and conversations pushed into your CRM
- ✓Calendar and booking tool connections
- ✓Email and SMS notifications to the right person
- ✓Handover to staff with full transcript and context
Testing and safety
- ✓Test set built from real customer questions
- ✓Guardrails against inaccurate or off-topic answers
- ✓Fallback and escalation behaviour tested before launch
- ✓Privacy review of what is stored and for how long
Launch and tuning
- ✓Website, WhatsApp or other channel deployment
- ✓Review of live conversations after launch
- ✓Knowledge updates as your offering changes
- ✓Reporting on volume, lead capture and unanswered questions
Tools and technology
We work with what you already use wherever we can, and recommend alternatives only when there is a clear reason.
AI
Channels
Connected systems
Is this the right fit?
We would rather tell you up front.
Likely a good fit if
- ✓You receive repeat questions by phone, email or web form
- ✓Leads go cold because nobody can respond straight away
- ✓Your information is documented somewhere, even if messily
- ✓You want a human to take over smoothly when needed
Probably not the right fit if
- –Your volume of enquiries is very low and handled comfortably
- –Every enquiry needs bespoke judgement from a senior person
- –There is no written source of truth for the assistant to use, in which case we start with a content exercise first
How we can work together
Fixed-scope project
A defined outcome, scope and timeline agreed in writing after discovery. Best when requirements are clear.
Phased delivery
A roadmap broken into releases, each delivering working software. Best for larger platforms where priorities will evolve.
Ongoing support or retainer
Monitoring, fixes and improvements after launch, so the system keeps pace with the business.
More detail on how we work
What stops the assistant from making things up?
It answers from your approved content rather than general knowledge, is instructed to say when it does not know, and is tested against a set of questions including ones designed to trip it up. Anything outside its scope goes to a person.
Where is conversation data stored?
We agree this up front. Transcripts are stored in systems you control, with retention rules and access limited by role, in line with the Privacy Act 2020.
Can it hand over to my team in real time?
Yes. Depending on your setup, staff can be notified by email, SMS or your CRM and see the full conversation so the customer never has to repeat themselves.
Who owns what we build?
You do. Source code, configuration, data and documentation are yours, agreed in writing before work starts. We avoid proprietary lock-in and document what we build so another team could take it over.
Common questions
Will it sound like a real person?
Yes — we train it on your brand voice, your services, and your common questions. Customers often do not realise they are talking to an AI until they are told.
What happens when it can not answer a question?
The assistant escalates cleanly to a human — either via email notification, a booking prompt, or a live chat handoff depending on your setup.
Does it work outside business hours?
That is the whole point. Your AI assistant responds instantly at 3am on a Sunday just as it does at 9am on a Monday.
What tools does it connect to?
We can connect to Calendly, Cal.com, HubSpot, GoHighLevel, Zoho, your email — almost any tool you already use.
How long does it take to build?
Most AI assistants are live within 2–3 weeks from the first call.
Where to look next
Industries we apply this in
Specialist pages
Case studies
From the blog
Ready to stop losing leads?
Book a free 30-minute call with our Auckland-based team. We will show you exactly how an AI assistant would work on your site and what it would cost.
Book a Free Call