Telecommunications · New Zealand
Telco-grade BSS/OSS modernisation and customer experience platforms.
Enterprise telco delivery experience across BSS/OSS modernisation, customer experience platforms, and self-service portals — built for the complexity and scale that telco environments demand.
Telecommunications technology, built around how the work really happens
Telecommunications is one of the most integration-heavy sectors there is. Customer, product, billing, provisioning and network systems have to work together at scale, and every change touches several of them.
Our team has delivered BSS/OSS programme work and customer-facing digital platforms in telecommunications environments, including CPQ and pricing tooling. We typically work alongside a primary system integrator or your internal teams, bringing focused delivery capacity and domain depth.
We work with carriers, ISPs, MVNOs, managed service providers and telco technology vendors.
Use Cases
What we build for telecommunications organisations
BSS/OSS modernisation
Practical progress on legacy stacks without a rip-and-replace.
- ✓Catalogue, order and billing integration
- ✓API layers over legacy systems
- ✓Order orchestration and exception handling
- ✓Data migration planning and tooling
- ✓Parallel-run and cutover support
Self-service portals and apps
Let customers manage their services without calling.
- ✓Account, usage and bill views
- ✓Plan changes and add-ons
- ✓Fault reporting and status tracking
- ✓Authentication and device management
- ✓Mobile and web parity
Customer experience platforms
A consistent view of the customer across channels.
- ✓CRM integration and unified customer profile
- ✓Contact-centre tooling and case workflows
- ✓AI assistants for common service questions
- ✓Proactive notifications for outages and bills
- ✓Journey and churn analytics
CPQ and pricing tools
Quote complex products accurately and quickly.
- ✓Product configuration and rules engines
- ✓Pricing and discount approval workflows
- ✓Integration with catalogue and order management
- ✓Quote documents and contract generation
- ✓Margin visibility for sales teams
Enterprise and wholesale portals
Tools for business customers and channel partners.
- ✓Service ordering and tracking
- ✓Inventory of circuits and services
- ✓SLA and incident reporting
- ✓Partner onboarding
- ✓Role-based access for multi-site customers
Data and analytics
Network, customer and commercial data in one place.
- ✓Usage and revenue dashboards
- ✓Churn and propensity modelling foundations
- ✓Data pipelines from OSS/BSS sources
- ✓Data quality monitoring
- ✓Governed access for analysts
Common challenges in telecommunications
The patterns we see again and again in telecommunications businesses — and what they cost.
Legacy BSS/OSS stacks that cannot keep pace with new product launches or pricing changes
Customer self-service that handles 20% of calls when it should handle 80%
Order management that breaks down across fixed, mobile and convergent products
Customer data spread across billing, CRM, and care with no single view
What We Build
How we help telecommunications businesses
BSS/OSS modernisation
Pragmatic, phased modernisation of billing, order management, and provisioning — not big-bang replacements that fail. We strangle legacy systems incrementally.
Self-service portals and apps
Customer portals and mobile apps that actually deflect calls — usage views, plan changes, troubleshooting, billing — built on a CX foundation.
Customer experience platforms
Unified CX layer that pulls together billing, care, CRM, and product data so agents and self-service work from the same view of the customer.
CPQ and pricing tool integration
Integration with CPQ and PROS pricing systems for telco product complexity — including convergent offers, family plans, and dynamic discounting.
Systems and platforms we work with
We integrate with what you already run rather than asking you to replace it.
BSS/OSS
CRM and CPQ
Integration
Cloud and data
Compliance, privacy and security
Privacy and customer data
Customer and usage data is handled to the Privacy Act 2020 with strict access controls. Telecommunications-specific obligations remain with you; we design the data handling to support them.
Industry codes and obligations
Systems can be built to support the codes and obligations that apply to your service, such as those published by the Telecommunications Forum. Your regulatory team is the authority on what applies.
Resilience and change control
Telco systems cannot go down for a deployment. We use staged releases, feature flags, rollback plans and monitoring.
Security
Segregated environments, least-privilege integrations, secrets management and audit logging on every integration point.
How We Work
From first conversation to production
1. Discovery
We map how work and data move today — who touches what, where information is re-keyed, and where it gets lost — by talking to the people doing the work.
2. Scope and prioritise
We agree a first release that solves one concrete problem well, with a roadmap for what follows, so value shows up early without a big-bang commitment.
3. Design with users
Prototypes are tested with real users before build, because adoption, not features, decides whether a system succeeds.
4. Build and integrate
Iterative delivery with regular demos on working software, integrated with your existing systems from the start.
5. Launch and support
Staged rollout, training material, monitoring and ongoing support so the system keeps working after go-live.
Services we apply for telecommunications clients
Telecommunications — common questions
Do you have actual BSS/OSS delivery experience?
Yes. Our team has delivered telco BSS/OSS programmes at scale — including order management, billing integration, and customer self-service for major operators.
Can you work alongside a primary system integrator?
Yes. We have worked as a specialist partner alongside large SI primes on complex telco programmes and are comfortable in those engagement structures.
Do you do CPQ and PROS pricing work?
Yes — CPQ and PROS integration is a specific area of experience for us, particularly in convergent telco product environments.
Who owns the software and the data?
You do. Data, source code and documentation are yours, agreed in writing up front. We avoid proprietary lock-in and document systems so another team could maintain them.
How long does a typical project take?
It depends on scope. A focused first release is typically scoped in weeks, and larger platforms are delivered in phases so you get working software early. We provide a written scope and estimate after a discovery conversation rather than a guess on the first call.
Is this relevant if we are a smaller organisation?
Yes. Many engagements are a single workflow rather than a platform. We will tell you honestly if an off-the-shelf product is a better fit.
Working in telecommunications? Let's talk.
Book a free 30-minute call. We will listen to where you are stuck and tell you honestly which approach would make the biggest difference for a telecommunications business at your stage.
Get a Free Audit