Telecommunications · New Zealand
Telco-grade BSS/OSS modernisation and customer experience platforms.
Enterprise telco delivery experience across BSS/OSS modernisation, customer experience platforms, and self-service portals — built for the complexity and scale that telco environments demand.
Common challenges in telecommunications
The patterns we see again and again in telecommunications businesses — and what they cost.
Legacy BSS/OSS stacks that cannot keep pace with new product launches or pricing changes
Customer self-service that handles 20% of calls when it should handle 80%
Order management that breaks down across fixed, mobile and convergent products
Customer data spread across billing, CRM, and care with no single view
What We Build
How we help telecommunications businesses
BSS/OSS modernisation
Pragmatic, phased modernisation of billing, order management, and provisioning — not big-bang replacements that fail. We strangle legacy systems incrementally.
Self-service portals and apps
Customer portals and mobile apps that actually deflect calls — usage views, plan changes, troubleshooting, billing — built on a CX foundation.
Customer experience platforms
Unified CX layer that pulls together billing, care, CRM, and product data so agents and self-service work from the same view of the customer.
CPQ and pricing tool integration
Integration with CPQ and PROS pricing systems for telco product complexity — including convergent offers, family plans, and dynamic discounting.
Services we apply for telecommunications clients
Telecommunications — common questions
Do you have actual BSS/OSS delivery experience?
Yes. Our team has delivered telco BSS/OSS programmes at scale — including order management, billing integration, and customer self-service for major operators.
Can you work alongside a primary system integrator?
Yes. We have worked as a specialist partner alongside large SI primes on complex telco programmes and are comfortable in those engagement structures.
Do you do CPQ and PROS pricing work?
Yes — CPQ and PROS integration is a specific area of experience for us, particularly in convergent telco product environments.
Working in telecommunications? Let's talk.
Book a free 30-minute call. We will listen to where you are stuck and tell you honestly which approach would make the biggest difference for a telecommunications business at your stage.
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