AI Customer Assistant · Retail & E-commerce · NZ
An AI assistant trained on your catalogue, your brand voice, and your returns policy.
Online retail margins are thin and every abandoned cart is revenue you have already paid to attract. An AI assistant catches the question the FAQ page does not answer — the one that would have made the customer hit buy instead of close the tab.
Talk to an ExpertWhy It Matters
Most NZ retailers reply to product questions the next morning. By then the customer has gone to Amazon, the Warehouse, or your nearest competitor. The shops that win the buy are the ones that respond in 30 seconds, even at 11pm — and that is what an AI assistant does for you, every night, automatically.
Who this is for in retail & e-commerce
Shopify and BigCommerce stores with 100+ SKUs and growing support volume
Brands running ads and watching cart abandonment eat the ROAS
Retailers whose returns and shipping questions overwhelm a small team
Stores with strong AOV who need product-fit help, not just FAQ deflection
What Changes
AI Customer Assistant for retail & e-commerce — what it does for you
Recover abandoned carts in real time
When the customer hesitates on the cart page, the assistant offers help — answering the sizing, shipping, or returns question that was about to lose the sale.
Trained on your catalogue, not a generic LLM
We feed the assistant your product data, sizing charts, materials, and brand FAQs — so it answers like a senior staff member, not a chatbot reading the website.
Returns and order status without the inbox load
Most retail support tickets are 'where is my order' or 'how do I return this'. The assistant handles those instantly, freeing your team for the conversations that need a human.
Hands off cleanly when it has to
Sizing disputes, damage claims, anything stuck — the assistant escalates to email, your CRM, or live chat with the full conversation context. Your team picks up where it left off.
What we build
- ›Product Q&A trained on your catalogue and copy
- ›Cart abandonment recovery flows
- ›Order status and tracking lookups
- ›Returns and exchanges initiation
- ›Sizing and product-fit guidance
- ›Cross-sell and bundle suggestions in conversation
- ›Multi-language for international customers
- ›Full handover to human agents with context
Tools and platforms we integrate
- ›Shopify, BigCommerce, WooCommerce
- ›Klaviyo, Mailchimp
- ›Gorgias, Zendesk, Freshdesk
- ›Xero, Cin7, Unleashed
- ›Aftership, Starshipit
Why Us
We build retail AI assistants that have been trained on tens of thousands of SKUs, plugged into POS and Shopify, and handed off cleanly to live agents when the conversation needs a human. The pattern is repeatable — and the lift on cart recovery and support deflection is measurable from week one.
Where to look next
AI Customer Assistant for retail & e-commerce — common questions
Will the AI know about every product, even after I add new ones?
Yes — the assistant syncs from your Shopify or product feed automatically. New SKUs, price changes, and stock levels flow through without manual retraining.
What about returns and refunds — can it actually action those?
It can initiate returns, generate return labels via Aftership or Starshipit, and book a refund through your platform. For policy-edge cases it routes to a human with full conversation context.
Will it stay in our brand voice?
Yes. We train it on your brand voice guide, your product copy, and your existing customer support transcripts — so it reads like a senior team member, not a generic bot.
How does it integrate with our existing helpdesk?
Cleanly — the assistant lives on your site, and complex tickets are handed off to Gorgias, Zendesk, or whatever you use today. Conversation history is attached automatically.
Working in retail & e-commerce? Let's talk specifics.
Book a free 30-minute call. We will listen to where you are stuck and tell you honestly whether ai customer assistant would actually help — and what a sensible first step looks like for a retail & e-commerce business at your stage.
Get a Free Consultation