CRM Setup · Financial Services · NZ
A CRM built for advice — not a generic pipeline pretending to be one.
Financial services is not B2B sales. The CRM that works for an agency does not work for a mortgage broker, an adviser, or an insurance firm — because advice has a compliance trail, a review cycle, and a document obligation that generic CRMs ignore. We build CRMs that fit how regulated advice actually works.
Talk to an ExpertWhy It Matters
The compliance review will not ask whether the deal closed. It will ask whether you can show the advice trail, the disclosure, the SoA, the review cycle, and who saw what when. A CRM that does not capture those things is not really helping — it is a parallel system you have to reconcile against the compliance binder.
Who this is for in financial services
Mortgage brokers and aggregators operating in NZ
Financial advisers under FAP/Financial Markets Authority oversight
Insurance brokers managing renewals and reviews at scale
KiwiSaver and investment firms with periodic review obligations
What Changes
CRM Setup for financial services — what it does for you
Compliance trail captured as you work
Disclosure, SoA, advice rationale, file notes — captured in the CRM with timestamps and links to the documents. Audit time stops being a six-week project.
Review cycles that run themselves
Annual reviews, fact-find updates, KiwiSaver check-ins — the CRM prompts the right adviser at the right time and tracks completion. No more client falling off the radar.
One client record, not five
Client, partner, dependents, policies, loans, KiwiSaver — one record, one source of truth. Stop duplicating households across three systems.
Built around the way advisers actually work
Mobile-friendly for the adviser on the road, structured for the para-planner doing the work, and reportable for the principal watching the practice.
What we build
- ›Client and household structure (advisers, not deals)
- ›Disclosure, SoA, and advice trail capture
- ›Annual review cycle automation
- ›Document storage with version control and audit logging
- ›Aggregator and product feed integration
- ›Commission tracking and reconciliation
- ›Client portal with secure document sharing
- ›Compliance reporting at adviser and practice level
Tools and platforms we integrate
- ›HubSpot, Zoho, GoHighLevel (we customise rather than rebuild where we can)
- ›Aggregator platforms (NZFSG, NZ Mortgages, Astute, others)
- ›Adviser tools (Trail, MyCRM, Salestrekker)
- ›Document storage (SharePoint, Google Workspace, Dropbox)
- ›Xero for trail commission and reconciliation
Why Us
We have built CRM and workflow platforms for regulated environments where the audit trail is the point — not a side effect. The financial advice playbook is one of the cleanest applications: structured advice records, automated review cycles, and reporting the regulator (and your principal) trust.
Where to look next
CRM Setup for financial services — common questions
Do we have to use a custom CRM, or can we start with HubSpot/Zoho?
We usually start with a configurable platform (HubSpot, Zoho, GoHighLevel) and customise it heavily — that is faster and cheaper than a custom build. A full custom CRM only makes sense when the regulatory shape is unusual or the volume justifies it.
How do you handle compliance trail and disclosure capture?
Every advice interaction generates a record — disclosure issued, SoA produced, file notes attached. Audit logging captures who saw what when. The compliance binder becomes a report, not a six-week assembly job.
Can it integrate with our aggregator and adviser tools?
Yes. NZFSG, NZ Mortgages, Astute, Trail, MyCRM, Salestrekker — we either integrate directly via API or run middleware where one is needed. Most NZ aggregators expose enough to make this work.
What about the Code of Professional Conduct and FAP requirements?
The CRM is designed around the FAP/CoFI obligations — disclosure timing, advice scope, review cycles. It does not replace your compliance framework, but it captures the evidence that you are following it.
Working in financial services? Let's talk specifics.
Book a free 30-minute call. We will listen to where you are stuck and tell you honestly whether crm setup would actually help — and what a sensible first step looks like for a financial services business at your stage.
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